Find answers to common questions about our services, specimen handling, payments, and more
Tissue specimens should be fixed in 10% neutral buffered formalin (NBF) at a ratio of 10:1 fixative to tissue volume. The container should be properly labeled with patient information, specimen type, and date of collection.
For cytology specimens, use appropriate collection containers: ThinPrep vials for Pap smears, sterile containers for body fluids, and dedicated transport media for FNAC samples.
Yes, we offer specimen collection services for hospitals and clinics. Please contact us to arrange collection schedules and logistics.
Routine histopathology reports are typically available within 5-7 working days from specimen receipt. Urgent cases can be expedited upon request.
Yes, we offer urgent/emergency processing for critical cases. Please indicate urgency when submitting the request and contact our lab directly.
Results are delivered through our secure online portal, via email, or printed reports can be collected from our laboratory.
We accept cash, bank transfers, mobile money, and corporate billing arrangements for institutional clients.
Yes, we offer corporate billing arrangements for hospitals, clinics, and other healthcare institutions. Please contact our accounts department to set up an account.
Yes, we work with most major health insurance providers. Please contact us for a list of accepted insurance partners.
No appointment is needed for specimen submission. However, for frozen section consultations, please contact us in advance to arrange availability.
For frozen section consultations, please call our laboratory at +233 20 833 7501 to confirm availability and arrange the procedure.
Results can be accessed through our secure online portal. You will receive login credentials upon registration. Results are typically available within 24-48 hours of report completion.
We retain all diagnostic reports and records for a minimum of 10 years as per regulatory requirements and international standards.
